FAQ's

GENERAL QUESTIONS
 
How can we keep up-to-date on new drops?
Make sure you are following @abovetheclouds.clo on Instagram! We often post stories to keep everyone updated on upcoming drops.
 
Do products get restocked?
Yes, if the product is in high-demand!
 
Do you do custom designs?
Yes, in the past we have done custom designs for Sports Agencies, NFL, NBA, & Overseas Basketball players. Contact us regarding your idea and we will bring it to life!  
 
ORDER ISSUES
 
I've entered the wrong address
Please get in touch right away with your correct shipping address. Shoot us a message on Instagram @abovetheclouds.clo or send an inquiry via our "contact us" page.
 
I’m missing an item from my order
Shoot us a message on Instagram @abovetheclouds.clo or send an inquiry via our "contact us" page.
 
I’ve received the wrong item
Shoot us a message on Instagram @abovetheclouds.clo or send an inquiry via our "contact us" page.
 
I didn’t receive an order or shipping confirmation
Shoot us a message on Instagram @abovetheclouds.clo or send an inquiry via our "contact us" page.
 
I want to return my order
Once your order is received it cannot be returned. All sales are final.
 
DELIVERY HELP
 
When will my order be shipped?
Orders are processed Monday - Friday (excluding public holidays) from 8:00 am - 5:00 pm EST and can take 2-3 weeks for fulfillment